Quick Troubleshooting Tips
📶 Devices won't connect / pairing failed?
Make sure both phones are connected to the exact same Wi-Fi network (2.4GHz or 5GHz). Ensure "Local Network" permission is granted in your iOS Settings under JoJo Cam.
📷 QR Code scanning issues?
Ensure the camera lens on your scanning phone is clean and bright. Move your phone closer to or further from the QR code until it focuses.
🔋 Keeping the nursery camera running long-term?
Keep the spare phone plugged into a charger near the crib. Turn down screen brightness on the camera device to prevent excess heat.
Contact Technical Support
If you encounter an issue or have suggestions for new features, please submit your feedback using the support form below.